Toolkit to understand your costumers
Under the User Factor Project, a free toolkit has been developed in order to help SMEs become more customer focused and improve their services. Download it here: ToolKit
By Design, Grant Evaluation – Research Report
In 2019, PDR at Cardiff Metropolitan University conducted an evaluation of the experience and impact of the By Design grant on participating companies as part of the User Factor project funded by Atlantic Area. As a result of this support: 64% of companies launched a
Cardiff Market – Service Design Project
This report shares the findings of a project undertaken between April and August of 2019 and forms part of PDR’s approach to User-Factor. The aim is to introduce market stakeholders to service design and build their interest in engaging with further design support. Download it
User-Factor – Design support programs good practices
This booklet shares the project research to date in order to empower innovation support agencies in their desire and ability to integrate design. User-Factor partners share a design support program Good Practice from their region and reflect on critical success factors and pitfalls in moving