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USER-FACTOR Workshop 3 taking place in Santiago de Compostela

In the previous workshop, partners framed the objective of their design support pilot and identified relevant stakeholders to engage with. In the following months each partner has been building relationships, finalising planning, and growing awareness of their supports.

During workshop three, partners will present their implementation plans in a visual format. These presentations will be followed by a prototyping activity in the form of a service blueprint.

The journey of each regions support will be mapped based on the perspective of the targeted companies. This will be followed by identifying company touch-points, the backstage assets and processes need to deliver the support, and finally how each support will be evaluated.

This activity will assist in identifying potential difficulties that lie ahead and further assist in planning, marketing and evaluating the support.

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